Key Responsibilities:1. User Training and On-boarding:Develop and deliver training programs (in-pers... Key Responsibilities:1. User Training and On-boarding:Develop and deliver training programs (in-person and online) for doctors, staff, patients and other stakeholders on how to use the new apps/portals.Create user-friendly guides, videos, and FAQs to support self-learning.Provide one-on-one or group coaching and hand-holding for key stakeholders to ensure comfort with the platform.2. Stakeholder Management:Serve as the primary point of contact for users, addressing queries and feedback regarding the apps/portals.Work closely with department heads, doctors, nurses, administrative staff, and other stakeholders to ensure their specific needs are met.Facilitate communication between the digital transformation team and end users, gathering input on potential improvements.3. Customer Success Strategy:Design and implement a long-term strategy to ensure continued success and value delivery through the digital platforms.Develop key performance indicators (KPIs) to measure success, such as user satisfaction, app adoption rates, and operational efficiencies.4. Adoption and Engagement:Monitor usage data to track adoption and engagement levels, and devise strategies to increase user interaction with the platforms.Identify and resolve barriers to adoption, ensuring the platforms add value to daily operations, enhance user experience and improve patient care.Develop campaigns to encourage continued engagement and educate users on new features.5. Issue Resolution and Support:Provide ongoing support to users, troubleshooting technical or usage issues in collaboration with the digital transformation team.Ensure timely resolution of issues to maintain high levels of satisfaction and trust in the digital tools.6. Feedback and Continuous Improvement:Regularly gather feedback from users to inform improvements and enhancements to the apps/portals.Work with the digital transformation team and development teams to prioritize feature requests based on user input. Know More